A higher educational institution differs from a school in terms of the content of education and upbringing, and the change in their forms. The main function of a higher educational institution is the formation of the personality of a specialist. And it is to this purpose that communication between teachers and students should be subordinated.
The system of university pedagogical communication in the "teacher-student" link is qualitatively different from the school system by the very fact of their joining the general profession, and this largely contributes to the removal of the age barrier, which prevents the fruitful joint activity of teachers and students.
The main requirements for the "teacher-student" and "student-teacher" relationships can be identified as follows:
1. Interaction of factors of cooperation and information on the organization of the educational process;
2. Formation of the spirit of corporatism, collegiality, professional community with the teacher;
3. Orientation of the system of pedagogical communication on an adult with developed self-awareness and thereby overcoming authoritarian educational action;
4. Using the professional interest of students as a factor in the management of education and training and as the basis of pedagogical and educational work.
Interaction along the line "teacher - student" is one of the main ones in the entire socio-pedagogical process. This is where the direct "transfer" of all the diversity of knowledge, information, attitudes, value orientation, etc., takes place in the entire system of higher education.
In the interactions between students and teachers, the following causes of conflicts are most characteristic:
– differences in value orientations;
- tactlessness in communication;
– differences in mutual expectations;
- the level of professionalism of the teacher and the success of students.
You can create proper communication conditions between the teacher and the student with the help of special skills that allow you to relieve tension and create a situation of openness, which will contribute to the high efficiency of the educational process:
1. The ability to manage the process of interaction and phases of contact:
- the ability to demonstrate sincere benevolence;
- use the principle of positive feedback to increase the self-esteem of interaction participants, actualization of their personal resources;
- open demonstration of one's feelings, relationships;
- the ability to "present yourself", to create a positive image;
- to report information that is of interest to everyone, to tell about some fact, emotionally highlighting the personal element in it;
- learn to manage the initiative during contact: listen with interest, agree with arguments, repeat some opinion expressed by the student earlier, react with facial expressions to some action of the student (for example, shake the head);
- to talk to the most uncommunicative person, to determine his interests (you can talk about some event, observe his reaction, ask him to evaluate, etc.);
- to end the conversation, but so that the students do not feel it;
- reduce the number of direct requirements, switch to indirect ones;
- the ability not to lose sight of others during a dialogue with one.
2. The ability to be open and communicative in interaction.
Often the teacher "complexes" himself, is afraid to show his good sides, that he will lose his authority. He believes that if he looks more solid, then the students will obey him. Also, students are often afraid to speak in front of an audience, lack confidence in their abilities, etc
3. The ability to translate communication to a spiritual, personal level.
4. The ability to identify "dangerous zones" for communication: in which cases the other party can get irritated, become more aggressive, the ability to put oneself in the place of the other party and understand its reaction, the ability to show tolerance and respect in relations;
6. Ability to relieve nervous tension (ability to relax).
7. The ability to control one's mood and create a good mood and expressive personality, to positively influence the relationships between the subjects of the educational process.
Thus, the teacher's contact with students can be: logical (thought contact), psychological (contact in the focus of students' attention on information and actions coming from the teacher), moral (which ensures the commonwealth of the teacher and students).